Compliments and Complaints

Compliments are always gratefully received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.  These positive comments will be published on this area of our school website.

Some of the compliments received from parents/ carers of children with SEND over the last two years:

"Happy with continued support from all involved, it's very much appreciated." 

"I feel that all members of school from teachers to support workers and head have, from first contact, listened, given advice and followed with further support."

"Just, thank you for the support."

"Excellent"

"Excellent - concerns listened to and support given."

"I couldn't have asked for more."

"Thank you"

"Fantastic, very well done"

We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.

Further information can be found in our School Complaints Policy which can be found in our school policies section or by clicking here.

A link to Durham SEND Information, Advice and Support Service can be found here.